Smart Family Ltd – Terms and Conditions

1. About Us

Smart Family Ltd provides claims management services within the United Kingdom.

Smart Family Ltd is authorised and regulated by the Financial Conduct Authority for claims management activities (FRN 921247).

Registered Office:

Email: jon@smart-family.co.uk

2. Acceptance of These Terms

By accessing our website, submitting an enquiry, or engaging with our services, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use our website or services.

3. Our Services

Smart Family Ltd provides claims management services and may assist customers with the assessment, preparation, submission and progression of claims.

We may communicate with third parties, including solicitors, insurers, financial institutions, claim handlers and other relevant organisations where necessary to assess or progress a claim.

The submission of information does not guarantee eligibility for a claim, acceptance of a claim or a successful outcome.

4. Customer Responsibilities

You agree to:

• Provide information that is accurate, complete and truthful.
• Inform us promptly of any changes to information previously supplied.
• Cooperate with reasonable requests for information or supporting documentation.
• Not knowingly provide false, misleading or fraudulent information.

Failure to provide accurate information may affect our ability to provide services.

5. No Guarantee of Success

Smart Family Ltd cannot guarantee:

• That you will qualify for a claim.
• That a claim will be accepted.
• That compensation will be awarded.
• The amount of any compensation that may be awarded.
• The timescale for resolving any claim.

All claims are subject to assessment and individual circumstances.

6. Fees and Charges

Any fees payable for claims management services will be clearly disclosed and agreed with you before any chargeable services are provided.

Where no fees are payable, this will be clearly communicated to you.

You will never be charged without your prior knowledge and agreement.

7. Cancellation Rights

Where applicable, you may have the right to cancel an agreement with us within 14 days of entering into it.

Details of any cancellation rights will be provided separately in accordance with applicable laws and FCA requirements.

8. Data Protection

Smart Family Ltd processes personal information in accordance with its Privacy Notice.

By providing your information, you acknowledge that we may share relevant information with solicitors, legal representatives, insurers, claim handlers, experts and other parties involved in assessing or progressing your claim where necessary.

9. Website Use

You agree not to:

• Use our website unlawfully.
• Attempt to gain unauthorised access to our systems.
• Upload malicious software or harmful content.
• Use our website in a way that may impair its operation.

We reserve the right to restrict access where misuse is suspected.

10. Intellectual Property

All content on this website, including text, graphics, logos, branding, images and design elements, is owned by or licensed to Smart Family Ltd.

No content may be copied, reproduced, distributed or used without prior written permission.

11. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability for:

• Fraud or fraudulent misrepresentation.
• Death or personal injury caused by negligence.
• Any liability which cannot lawfully be excluded.

Subject to the above, Smart Family Ltd shall not be liable for any indirect, consequential or incidental loss arising from the use of our website or services.

12. Complaints

If you are dissatisfied with our service, please contact us:

Email: complaints@smart-family.co.uk

We will investigate complaints fairly and promptly in accordance with our complaints procedure.

If you remain dissatisfied, you may be entitled to refer your complaint to the Financial Ombudsman Service.

13. Changes to These Terms

Smart Family Ltd reserves the right to amend these Terms and Conditions at any time.

Any updates will be published on our website and will take effect immediately upon publication.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last Updated

05/08/2026

Smart Family Ltd is authorised and regulated by the Financial Conduct Authority for claims management activities (FRN 921247).