Bought a car on finance? You could be owed an average of £1,658*
No finance documents to hand? No Problem!
Our tool will identify car finance agreements going back to 2007. You may be eligible for compensation for mis-sold car finance.
✓ We locate your finance agreements
✓ Experienced legal representation
✓ No Win, No Fee!
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PCP Assist does not give legal advice. PCP Assist acts as a leads generator and obtains a fee from third parties in exchange for our clients’ claims.
You do not need to use a claims management company to make a claim for compensation. It is possible for the customer to present the claim themselves for free, either to the person against whom they wish to complain or to the relevant Financial Ombudsman Service (FOS) or the statutory compensation scheme (FSCS).
The No Win No Fee Success Fee, will be up to 36% (including VAT), there is also a termination fee should you cancel within the 14 day cooling off period. We charge no fee for our service, ee received a success fee from our partners if you choose to go ahead with your case. Please review all contracts before signing.
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Frequently Asked Questions
If you purchased a vehicle on finance during, or after 2007 then it is likely that the car finance was mis-sold to you due to the car dealership failing to disclose commission they were paid by the lender for setting up your car finance.
Each car finance agreement could be worth on average £829and from our experience most consumers have more than one agreement, meaning you could be owed on average £1,658*
There are several signs that may indicate you were mis-sold a PCP agreement, including:
- Unclear or misleading information about the interest rate or terms.
- Hidden charges or fees that weren’t explained to you.
- Pressure tactics or fast-tracked decisions during the agreement.
- You were sold an add-on product (like GAP insurance) that you didn’t need or understand.
If you think any of these apply to you, it’s worth checking with us. We can review your agreement and help you claim what you’re owed.
Your Lender may not have to respond to your claims until after 04 December 2025. The Financial Conduct Authority are presently undertaking a review of commissions paid in the motor finance industry, which is contingent on cases that are also being considered by the Courts. In light of this, the Financial Conduct Authority has paused the requirement for Lenders to respond to claims about some motor finance commission until 04 December 2025. The Financial Conduct Authority has indicated that they may have completed their review as early as May 2025 and if so, would seek to end the pause early.
The amount of compensation you may be entitled to is dependent on several factors, including the amount of finance your lender provided, the date the finance was taken out, the duration of the agreement, the interest rate you paid and the value of the commission payment your Lender made to the car dealership. Following the Financial Conduct Authority statement in October 2025, they now estimate that most individuals will probably receive around £829 in compensation per motor finance agreement where Discretionary Commission Arrangements or other unfair practices occurred.
Starting your claim with PCP Assist is quick and easy. Simply click the “Check Eligibility” button on our website, fill out a short form, and we’ll begin reviewing your case. It only takes a minute, and you’ll be on your way to potentially reclaiming money you’re owed!
After you submit your claim, our legal team will thoroughly review your PCP agreement to identify any unfair terms or hidden fees. Once we have all the information, we’ll reach out to your finance provider on your behalf to start the process of recovering any money owed to you. We’ll handle everything, keeping you informed along the way.
Even if you’ve paid off your PCP agreement, you may still be entitled to a refund for any mis-sold terms or hidden charges. We’ve successfully helped many clients reclaim money, even after their agreements were finished. Get in touch with us to see if you’re eligible.
Once you’ve submitted our short claim form your information is submitted to our solicitor partner who will run checks on your behalf to locate your finance agreement. Your details and electronic signature are applied to their documentation, which can be found Here and Here, and your claim is passed to and handled by said partner moving forwards.
PCPAssist is a trading style of Smart Family Ltd, registered in England and Wales (Company No. 12188146). Registered Office: C/O Burton Varley Ltd, The Counting House, 24 Richmond Road, Bowdon, Altrincham, England, WA14 2TT. Registered with the Information Commissioner's Office (ZA546902).
You can find our Terms of Use and Privacy Policy. Smart Family Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 921247).
We will be paid a fee by our partner law firm for referring your case to them as part of an ongoing marketing agreement. You can pursue a claim free of charge directly to your lender, the FOS, or through the FCA's motor finance redress scheme.
* The FCA currently estimates that most individuals will potentially receive an average of £829 in compensation per agreement. Our partners find on average 2 car finance agreements per client, meaning our partner law firm's clients could receive £1,658 on average. View FCA source
** No Win No Fee means you only pay our partner's fees if your claim is successful and you abide by the terms of their agreement. Our partners charge 18%–36% (incl. VAT) of your compensation. If your claim is settled through litigation, the maximum deduction is capped at 48% inclusive of VAT. Your claim would only be litigated if our partners believe you will achieve a better outcome. You can cancel without charge within 14 days of instruction. For cancellations after 14 days, our partners may charge you for reasonable costs.
PCP Assist is a Trading name of Smart Family Ltd, registered in England and Wales Registration Number: 12188146, address is C/O Burton Varley Ltd Suite 3 , 2nd Floor, Didsbury House, 748 – 754 Wilmslow Road, Manchester, United Kingdom, M20 2DW. Smart Family Ltd is Authorised and Regulated by the Financial Conduct Authority: FCA No: 921247.
You don’t need a claims management company to make a claim. You can contact the organisation directly for free and make use of the Financial Ombudsman Scheme if dissatisfied with the outcome. PCP Assist acts a leads generator and obtains a fee from third parties in exchange for our clients’ claims.